Privacy Policy for BookRMT.com
Massage Therapy & Wellness Centre
Last Updated: January 28, 2025
Massage Therapy & Wellness Centre (“we,” “our,” or “us”) is committed to respecting your privacy and protecting your personal health information. This Privacy Policy explains how we collect, use, store, and share your personal health information in accordance with the Personal Health Information Protection Act (PHIPA) and other applicable laws. By accessing or using our website BookRMT.com, you agree to the collection, use, and disclosure of your personal health information as described in this policy.
1. Information We Collect
We collect both personal information and personal health information as part of providing our massage therapy and osteopathy services. This information is collected directly from you or from your authorized representative and is necessary for the provision of your care.
- Personal Information: This may include your name, contact details (email, phone number, mailing address), and other demographic information provided when you schedule appointments or interact with us via our Website.
- Personal Health Information (PHI): This includes any information about your health, medical history, conditions, treatments, and other health-related data necessary for providing healthcare services such as massage therapy and osteopathy. This information may be collected via forms, consultations, or treatment sessions.
- Payment Information: We may collect payment details, such as credit card information or other methods, when you pay for services. Payments are processed by third-party payment processors, and we do not store your payment information.
- Technical Information: We automatically collect non-identifiable information about your device, browser type, IP address, and browsing behavior when you visit our website using cookies and other tracking technologies. This information helps us improve your experience and site functionality.
2. How We Use Your Information
We use your personal and health information for the following purposes:
- Providing Healthcare Services: To deliver massage therapy, osteopathy services, and other wellness treatments, including assessing your health needs, diagnosing, and providing appropriate care.
- Appointment Scheduling and Communication: To book appointments, send confirmations, reminders, and other necessary communications about your treatment or health services.
- Processing Payments: To process payments for services rendered securely and manage your billing information.
- Health Records Management: To maintain accurate records of your health history, treatment plans, and progress in accordance with legal requirements for health information storage and retention.
- Improving Services: To assess and enhance our services based on your feedback and treatment outcomes, which helps us tailor our care to your needs.
- Legal and Regulatory Compliance: To comply with applicable healthcare laws, including PHIPA, and other legal obligations.
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal or health information to third parties. However, we may share your information in the following circumstances:
- With Your Consent: We may share your personal health information with other healthcare providers or specialists if you provide consent or request a referral for further treatment.
- Service Providers: We may disclose your information to trusted third-party service providers (e.g., electronic medical record (EMR) providers, payment processors) who assist us in delivering healthcare services. These service providers are bound by confidentiality agreements and are required to protect your information in accordance with PHIPA.
- Legal and Regulatory Requirements: We may disclose your personal health information to comply with legal obligations, such as when required by a court order or subpoena, or for law enforcement purposes.
- Health Authorities: In certain circumstances, we may be required to share information with regulatory bodies, such as the College of Massage Therapists of Ontario, or other authorities if necessary to ensure your safety and quality of care.
4. Data Storage and Security
We take your privacy seriously and implement security measures to protect your personal and health information. These include:
- Physical Security: Access to paper records is restricted to authorized personnel only.
- Electronic Security: Your personal health information is stored electronically in secure databases, protected by encryption and access control mechanisms.
- Retention of Health Information: We retain your personal health information for the minimum period required by applicable laws and regulations (typically at least 10 years after your last treatment or as required by healthcare regulatory authorities).
While we make every effort to protect your information, no data transmission over the internet or storage system can be guaranteed to be completely secure. We will notify you of any data breaches that may affect your personal or health information as required by law.
5. Your Rights Regarding Your Health Information
Under PHIPA, you have certain rights regarding your personal health information:
- Access: You have the right to request access to the personal health information we hold about you. We will provide you with a copy of your health records upon request, subject to any applicable fees.
- Correction: You may request corrections to any inaccurate or incomplete information in your health records. Please notify us if any information requires updating.
- Withdrawal of Consent: You can withdraw your consent to the collection, use, or disclosure of your health information at any time, subject to legal and contractual restrictions.
- Request for Deletion: You have the right to request the deletion of certain personal information, although some information may need to be retained for legal or regulatory reasons.
- Privacy Complaints: If you believe your privacy rights have been violated, you may file a complaint with our Privacy Officer or with the Ontario Privacy Commissioner.
To exercise any of these rights, or if you have any questions about your health information, please contact us at:
Email: Massage Therapy & Wellness Centre
14 Birchbank Road
Brampton, ON L6T1L7
Ph: + 1 365 364-4917
Email: Support@BookRMT.com
6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your user experience on our Website. Cookies help us remember your preferences, analyze trends, and improve site functionality. You may adjust your browser settings to refuse cookies, but some features of our Website may not function properly if cookies are disabled.
7. Third-Party Websites
Our Website may contain links to third-party websites that are not governed by this Privacy Policy. We are not responsible for the privacy practices of these external sites and encourage you to read their privacy policies.
8. Children’s Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal health information from children. If we discover that we have inadvertently collected personal health information from a child under 16, we will take steps to delete that information promptly.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with an updated “Last Modified” date. We recommend reviewing this Privacy Policy periodically to stay informed about how we are protecting your information.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal health information, please contact us at:
Massage Therapy & Wellness Centre
14 Birchbank Road
Brampton, ON L6T1L7
Ph: + 1 365 364-4917
Email: Support@BookRMT.com
Conclusion
By using our Website and engaging in our services, you acknowledge that you have read and understood this Privacy Policy. You consent to the collection, use, and disclosure of your personal health information as described above, in compliance with PHIPA and other applicable privacy laws.
This Privacy Policy is compliant with the Personal Health Information Protection Act, 2004 (PHIPA), which governs the collection, use, and disclosure of personal health information in Ontario. If you have concerns about how we handle your personal health information, you can file a complaint with the Office of the Ontario Privacy Commissioner.